Terms and Conditions
Please read these Terms and Conditions carefully before using our website or purchasing any products or services. By accessing or using our services, you agree to be bound by these Terms.
1. Definitions
“We”, “us”, or “our” refers to FURNOMO, the provider of furniture packages.
“You” or “Customer” refers to any individual or organisation purchasing or browsing our services.
“Goods” refers to the furniture and services provided by us.
2. General Information
We provide premium, design-led furniture packages for residential and commercial use. All goods are sold subject to availability and these Terms.
We operate in accordance with the Consumer Rights Act 2015, which protects consumers when buying goods and services in the UK. These rights are not affected by anything in these Terms and Conditions.
3. Ordering and Contract Formation
When you place an order, it constitutes an offer to purchase goods. A contract is formed when you receive an order confirmation from us via email. We reserve the right to decline or cancel any order for reasons including but not limited to: errors in pricing, stock limitations, or failure to meet payment conditions.
4. Product Descriptions
We take care to ensure product descriptions, images, and prices are accurate. However, slight variations in colour, materials, or finish may occur due to monitor settings or supplier differences. These do not constitute a defect.
For bespoke or custom packages, specifications will be agreed in writing prior to production.
5. Pricing and Payment
All prices are listed in GBP (£) and include VAT unless stated otherwise.
Payment must be made in full at the time of order, unless a written agreement specifies otherwise.
We accept secure payment methods including credit/debit cards, bank transfer, or invoiced arrangements (for approved business clients).
6. Delivery and Installation
6.1 Delivery Areas & Timelines
We deliver across the United Kingdom. Estimated delivery timelines range from 7–14 working days depending on availability and location. Bespoke or made-to-order items may require longer lead times.
6.2 White-Glove Installation
We provide full white-glove delivery and installation. This includes placement of furniture, assembly where required, and removal of packaging. You must ensure access to the premises is suitable for delivery.
6.3 Delays
Delays may occur due to factors outside our control (e.g. supplier delays, adverse weather). We will keep you informed and will not be liable for such delays, provided reasonable efforts are made to fulfil the order.
7. Cancellations, Returns and Refunds
7.1 Consumer Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel non-bespoke online orders within 14 days of delivery.
7.2 Eligibility for Returns
To be eligible for a return:
The item must be unused and in original condition and packaging.
The return must be initiated within 14 calendar days of delivery.
7.3 Non-Returnable Items
Customised, bespoke, or made-to-order packages are non-refundable, except in cases where the product is faulty or not as described.
7.4 Faulty Items
If goods are found to be defective or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Contact us within 30 days of delivery to report faults.
7.5 Return Process
Contact our customer care at [email address] to initiate a return. Customers are responsible for return shipping unless the item is faulty or delivered in error.
8. Customisation and Bespoke Orders
We offer bespoke packages tailored to individual requirements. Once an order is confirmed and approved by you, changes may not be possible. Production and delivery timelines for customised items will be provided separately.
9. Intellectual Property
All content, branding, photography, and materials on this website are the intellectual property of [Your Company Name] and are protected by UK and international copyright laws. They may not be used or reproduced without written permission.
10. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages.
Our liability is limited to the value of the goods supplied.
We do not accept responsibility for loss or damage caused by improper installation or misuse of our products.
This clause does not affect your statutory rights under the Consumer Rights Act 2015.
11. Data Protection & GDPR
We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We only use your data to:
Process orders and deliver services
Communicate with you
Comply with legal obligations
Your data will never be sold to third parties. Please refer to our Privacy Policy for full details of how we handle your personal information and your rights.
12. Force Majeure
We are not liable for delays or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, strikes, pandemics, or supply chain interruptions.
13. Changes to Terms
We reserve the right to amend these Terms from time to time. Any changes will be posted on this page and will take immediate effect. Continued use of the website constitutes acceptance of the updated Terms.
14. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions about these Terms, please contact us at:
📧 Email: contact@furnomo.com